Studio FAQs

  • The studio is located on a small residential street. We do have two red brick car park spaces directly outside of the studio. You will have to pull up over the drop kerb to park there. If they are occupied, you should be able to find a parking space along the street. A residential parking scheme has been recently set up and if you will be here between 9.30am and 10.30am Monday - Friday, you will need a parking permit. You can come and collect one of these from the studio to put in your car.

  • It all begins with an idea. Maybe you want to launch a business. Maybe you We do ask that you try to arrive 5-10 minutes early and then your session will last about an hour and a half. Unless you’re coming for a newborn session in which case these are up to 2 hours.

  • Your photographer will make a show using the best of your images. This will usually be between 30 and 40 and your photographer will spend several hours perfecting these images ready for you to see in your viewing.

  • We can comfortably fit up to 16 people in the studio at one time.

  • Yes pets are more than welcome to attend your session. Not only have we had cats and dogs, but we've also had more unusual ones, such as ferrets and iguanas. Please let us know before hand if you are bringing a pet.

  • Think about where you are looking to display your wall portrait in your house and what colour schemes you have. Neutral colours work well and try to avoid any large logos. do have a changing room so you can bring a change if you wish. If you are bringing your baby for a newborn shoot, if you could dress them in a short sleeve white vest, this will help us to be able to swaddle them easier.

  • We do not offer hair and make up. We ask you to do this yourself as we like to capture your family as naturally as possible.

  • We do ask that you bring your own props to the studio. This is to ensure that your photos are personalised to your family and capture your individuality. This can be toys, musical instruments, hobbies, interests or absolutely anything you can think of. It's always a good idea to have a look online for any ideas and inspiration. For newborn photoshoots, we do have a selection of props and swaddle material for you to use but still ask you to bring some of your own items along too. Your photographer will speak to you before hand to give you some advice and ideas.

  • As your voucher only covers one session appointment, do ask for at least 5 days notice if you need to move your appointment. Any less than this and there is a £10 rebooking charge.

  • Your photographer will book you in for your viewing appointment at the end of your session. This is usually within 7 days.

  • We often have introductory offers which may mean that you have paid a lot less for your voucher than the value printed on it. These offers are only valid for one family per year. So if you were to come in again within the same year, you would then need to pay the full value for your session.

  • You may have had the option on our website to play our spin to win competition. With this you can win a discount voucher to use to purchase one of our photography experience gift vouchers online.

  • To get a true newborn photography shoot, we recommend that your baby is less than 10 days old. We can of course do baby sessions after this time but your baby will be more awake and alert. We also do newborn sessions on weekdays so that we can give you a little longer in the studio.

Viewing FAQs

  • Your viewing appointment is usually up to 7 days after your photography session and will last about an hour and a half.

  • If your voucher has an image included, you will get to select this in your viewing appointment. You will then have the option to purchase anything extra. We do have several different frame styles and sizes available and your viewing consultant will discuss all options with you. We also have all frame options displayed so that you know exactly what it is you are buying.

  • Yes we accept all major debit and credit cards for payment.

  • You do have the option of spreading the cost of your purchase over monthly interest free payments subject to status.

  • As we have our own printing lab, all orders are passed through to production quite quickly. If you do want to amend your order after viewing, please call us as soon as possible to discuss but once production has started, this may not be possible.

  • We do ask that you try to avoid wearing anything white or too pale as we do shoot in an all white studio. Dark and bright colours do work best and we do have a changing room so you can bring a change if you wish. If you are bringing your baby for a newborn shoot, if you could dress them in a short sleeve white vest, this will help us to be able to swaddle them easier.

  • Your final products can take between 4 and 6 weeks to be ready. We will call you as soon as they are here though and you will need to collect them from the studio. This gives you the opportunity to check over them and make sure they are ok for you.

  • There are no guarantees that we will keep your images after an order has been placed. This is because the images do take up a lot of space. If you have any questions regarding this, you can speak to your viewing consultant.

  • We do not provide contact sheets of your images. You are welcome to bring any additional people to your viewing appointment if they would also like to view the images.

  • Your photographer will book you in for your viewing appointment at the end of your session. This is usually within 7 days.

  • We often have introductory offers which may mean that you have paid a lot less for your voucher than the value printed on it. These offers are only valid for one family per year. So if you were to come in again within the same year, you would then need to pay the full value for your session.

  • You may have had the option on our website to play our spin to win competition. With this you can win a discount voucher to use to purchase one of our photography experience gift vouchers online.

  • To get a true newborn photography shoot, we recommend that your baby is less than 10 days old. We can of course do baby sessions after this time but your baby will be more awake and alert. We also do newborn sessions on weekdays so that we can give you a little longer in the studio.

Other FAQs

  • If we have contacted you, you would have either had a voucher with us at some point, entered one of our competitions, had a free keyring at one of our exhibitions or joined our newsletter. If you aren't happy to receive further communication from us, please let us know and we can remove your details from our system.

  • As our Groupon vouchers are so heavily discounted, as of the 1st April 2019, they are for new customers only. If you have been to us before, you are welcome to come back in, but not using a Groupon deal. If it has been less than 12 months since your last session, you will need to pay the full session fee of £175. If it has been over 12 months, then you can purchase one of of £25 vouchers direct from our website.

  • Please contact the studio on 0116 2700995, or contact us here