All bookings are done via the phone. This is so that a member of the team can go through all details of how our photoshoot experiences work, what to bring along with you and pricing information. We also require card details when booking you in to secure your desired slot. No money is taken from this card unless you fail to give at least 5 days notice to cancel your photoshoot in which case there is a £25 non refundable charge

Your card details are stored on a secure, encrypted system, and we do not have access to your full card information at any time.

When your details are first entered, you may notice a 2p charge appear on your bank account. This is automatically refunded and is used solely to verify that the card details provided are correct.

If you cancel your photoshoot with less than 5 days’ notice, a £25 non-refundable fee will be automatically charged to your card. No other payments will ever be charged.

In line with our booking Terms & Conditions, if you cancel your session without giving at least 5 days’ notice, or if you fail to attend for any reason, a £25 fee will automatically be charged to the card details provided at the time of booking. We do send you a text message directly after booking reminding you of this and another message 7 days before your shoot.

If we are unable to process the £25 charge, the outstanding balance must be paid before you can book another session.

We are a small, popular business with a long waiting list. Providing plenty of notice allows us to offer your session slot to another family waiting to book their photoshoot.

The studio is located on a small residential street. We do have two red brick car park spaces directly outside of the studio. You will have to pull up over the drop kerb to park there. If they are occupied, you should be able to find a parking space along the street. A residential parking scheme has been recently set up and if you will be here between 9.30am and 10.30am Monday - Friday, you will need a parking permit. You can come and collect one of these from the studio to put in your car.

We do ask that you try to arrive 5-10 minutes early and then your session will last about an hour and a half. Unless you’re coming for a newborn session in which case these are up to 2 hours.

Your photographer will make a show using the best of your images. This will usually be between 30 and 40 and your photographer will spend several hours perfecting these images ready for you to see in your viewing.

We can comfortably fit up to 16 people in the studio at one time.

Yes pets are more than welcome to attend your session. Not only have we had cats and dogs, but we've also had more unusual ones, such as ferrets and iguanas. Please let us know before hand if you are bringing a pet.

Think about where you are looking to display your wall portrait in your house and what colour schemes you have. Neutral colours work well and try to avoid any large logos. We do have a changing room so you can bring a change if you wish. If you are bringing your baby for a newborn shoot, if you could dress them in a short sleeve white vest, this will help us to be able to swaddle them easier.

We do not offer hair and make up. We ask you to do this yourself as we like to capture your family as naturally as possible.

We do ask that you bring your own props to the studio. This is to ensure that your photos are personalised to your family and capture your individuality. This can be toys, musical instruments, hobbies, interests or absolutely anything you can think of. It's always a good idea to have a look online for any ideas and inspiration. For newborn photoshoots, we do have a selection of props and swaddle material for you to use but still ask you to bring some of your own items along too. Your photographer will speak to you before hand to give you some advice and ideas.

Your photographer will book you in for your viewing appointment at the end of your session. This is usually within 7 days.

We often have introductory offers which may mean that you have paid a lot less for your voucher than the value printed on it. These offers are only valid for one family per year. So if you were to come in again within the same year, you would then need to pay the full value for your session.

You may have had the option on our website to play our spin to win competition. With this you can win a discount voucher to use to purchase one of our photography experience gift vouchers online.

To get a true newborn photography shoot, we recommend that your baby is less than 10 days old. We can of course do baby sessions after this time but your baby will be more awake and alert. We also do newborn sessions on weekdays so that we can give you a little longer in the studio.

You will need to come back to view your images. Sometimes we can plan this for the same day or the next day so please ask us about this when booking. We have customers travel from far and wide - Scotland, Wales, Bristol, London, Yorkshire, Leeds to name a few.