Shipping Information

Voucher Orders

When ordering a voucher from our website, all UK mainland delivery is free. We aim to ship your voucher as soon as possible but please be aware of our opening hours. For example, if you were to purchase on a Friday, your gift box may not be dispatched until Tuesday. If you need your gift box for a specific date, please call the studio on 0116 2700995 to discuss before placing your order.

Please note that ZigZag vouchers are valid for one per family per year and are not available in conjunction with any other offer. We reserve the right to refund any vouchers that are in breach of these terms. 

If you do change your mind and would like a refund you will need to return your gift box in the same condition that it was received. This is only applicable if your session was not used. CLICK HERE FOR RETURNS INFO

School orders

Please refer to the order by date on your child's proof card. If order is placed before this date, please select 'collect from school' at checkout and  your order will be delivered to your child’s school ready for pick up free of charge. 

For any orders after the cut off date, you will need to select and pay for delivery to your home address. If you are unsure you should call us on 0116 2700995 to arrange.

Please ensure you correctly enter your reference number when prompted. 

Due to the bespoke nature of these products, no refunds will be offered.

This does not affect your statutory rights. Any faulty item will be replaced. 

Nursery Orders

Your images are ready printed and ready to collect from the nursery. You can pay for these online and you will just need to show your invoice to the nursery where they will give you your images. If ordering before the deadline, at checkout, please select free pickup from nursery. This will mean there are no delivery charges and your images will be ready to collect from the nursery. Once the nursery have returned your images to us, you will need to pay for home delivery. If you do place an order that is ineligible for free pickup due to missing the cut off date, we reserve the right to contact you for P&P payment before posting your images out.

Please ensure that any image reference numbers are entered correctly. Due to the bespoke nature of these products, no refunds will be offered. This does not affect your statutory rights. Any faulty item will be replaced. 

Studio orders

If you are ordering studio images, all physical items will need to be collected from the studio. We do quote 4-6 weeks but we will call you when they are ready.