Is there anywhere to park at the studio?
The studio is located on a small residential street. We do have two red brick car park spaces directly outside of the studio. You will have to pull up over the drop kerb to park there. If they are occupied, you should be able to find a parking space along the street.
How long will my session last?
We do ask that you try to arrive 5-10 minutes early and then your session will last about an hour. Unless you’re coming for a newborn or cake smash session in which case you may be here a little longer.
How many photos are taken?
Your photographer will make a show using the best of your images. This will usually be between 30 and 40 and your photographer will spend several hours perfecting these images ready for you to see in your viewing.
How many people can attend my session?
We can comfortably fit up to 16 people in the studio at one time.
Do you allow pets in the studio?
Yes pets are more than welcome to attend your session. Not only have we had cats and dogs, but we've also had more unusual ones, such as ferrets and iguanas.
What should we wear and is there anywhere to change?
We do ask that you try to avoid wearing anything white or too pale as we do shoot in an all white studio. Dark and bright colours do work best and we do have a changing room so you can bring a change if you wish.
Do you offer hair and make up?
We do not offer hair and make up. We ask you to do this yourself as we like to capture your family as naturally as possible.
Do you have any props we can use?
We do ask that you bring your own props to the studio. This is to ensure that your photos are personalised to your family and capture your individuality. This can be toys, musical instruments, hobbies, interests or absolutely anything you can think of. It's always a good idea to have a look online for any ideas and inspiration.
I need to cancel my session
As your voucher only covers one session appointment, do ask for at least 5 days notice if you need to move your appointment. Any less than this and there is a £10 rebooking charge.
When do I see my photos?
Your photographer will book you in for your viewing appointment at the end of your session. This is usually within 7 days.
Why is the value on my voucher different to what I paid for it?
We often have introductory offers which may mean that you have paid a lot less for your voucher than the value printed on it. These offers are only valid for one family per year. So if you were to come in again within the same year, you would then need to pay the full value for your session.
What is your click to spin competition?
You may have had the option on our website to play our spin to win competition. With this you can claim a free family portrait experience and have the chance to win a photo portrait. You are only eligible for a free session if you haven't been to ZigZag Photography within the last year. If you have, not to worry, you can save your prize for a later date! By entering our competition you will also be signed up to join our newsletter. We will never pass your details on to any third parties.
Do you do cake smash photo shoots?
We do offer cake smash photoshoots. We do ask that you bring in your own cake for these unless you book one of our all inclusive packages You can read more about our cake smash sessions here
What age would you recommend I bring in my newborn baby?
To get a true newborn photography shoot, we recommend that your baby is less than 21 days old. We can of course do baby sessions after this time but your baby will be more awake and alert. We also do newborn sessions on weekdays so that we can give you a little longer in the studio.
What is the difference between ZigZag and Ziglets photoshoots?
ZigZag photoshoots are our main photoshoots. With these you get a full hour in the studio, several hours of post production and then one hour in the viewing suite. These session produce pieces of art that are best suited to wall products. Our Ziglets sessions are mini themed photoshoots just for children between 1 and 8. All photography, editing and viewing is done within a one hour time slot. The lower print prices are reflected in this. Ziglets sessions are only ran on special occasions throughout the year.
How long will my viewing appointment be?
Your viewing appointment is usually up to 7 days after your photography session and will last about an hour.
What different options will I have for purchasing extras?
If your voucher has an image included, you will get to select this in your viewing appointment. You will then have the option to purchase anything extra. We do have several different frame styles and sizes available and your viewing consultant will discuss all options with you. We also have all frame options displayed so that you know exactly what it is you are buying.
Do you have any packages available?
We have several packages available that offer discounts of between 40% and 60%. These packages do change but we will give you a list of the current ones available after your photoshoot.
Can I pay by credit card?
Yes we accept all major debit and credit cards for payment.
Do I have the option of spreading the cost?
You do have the option of spreading the cost of your purchase over monthly interest free payments subject to status.
What if I change my mind after the viewing?
As we have our own printing lab, all orders are passed through to production quite quickly. If you do want to amend your order after viewing, please call us as soon as possible to discuss but once production has started, this may not be possible.
When will my images be ready and will they be posted to me?
Your final products can take between 4 and 6 weeks to be ready. We will call you as soon as they are here though and you will need to collect them from the studio. This gives you the opportunity to check over them and make sure they are ok for you.
Do you keep images on file?
There are no guarantees that we will keep your images after an order has been placed. This is because the images do take up a lot of space. If you have any questions regarding this, you can speak to your viewing consultant.
Do you provide contact sheets?
We do not provide contact sheets of your images. You are welcome to bring any additional people to your viewing appointment if they would also like to view the images.
I have received an email from you and I'm not sure why.
If we have contacted you, you would have either had a voucher with us at some point, entered one of our competitions, had a free keyring at one of our exhibitions or joined our newsletter. If you aren't happy to receive further communication from us, please let us know and we can remove your details from our system.
As our Groupon vouchers are so heavily discounted, as of the 1st April 2019, they are for new customers only. If you have been to us before, you are welcome to come back in, but not using a Groupon deal. If it has been less than 12 months since your last session, you will need to pay the full session fee of £175. If it has been over 12 months, then you can purchase one of of £25 vouchers direct from our website.
I have another question
Please contact the studio on 0116 2700995, or contact us here